Delete your account and data
You can request deletion of your Bite! account and associated personal data without installing the app. This page is the public web resource required by Google Play.
Request deletion on the web (no app required)
Email us from the address on the Bite! account. We use that to verify it is you. Do not include a reason — we do not require one.
- Send an email to support@bigfoot-it.com.
- Use the subject line Bite account deletion request.
- Include the cellphone number on the account if you remember it.
- We confirm the request and delete the account. Typical time: within 7 calendar days.
Privacy or POPIA requests can also go to privacy@bigfoot-it.com.
Or delete in the Bite! app
- Open Bite! and sign in.
- Go to Profile.
- Tap Delete account and confirm.
In-app deletion is processed immediately.
What we delete
When the request is processed we deactivate the login and remove or anonymise:
- Email address (replaced with a non-working placeholder so it cannot be used to sign in)
- Display name
- Cellphone number
- Saved address fields
- Membership number stored on the account
- Push notification tokens
- Sign in with Apple or Google links
- Saved favourite venues
After deletion you cannot sign in with that account.
What we retain, and why
- Historical order and table-booking tickets at a venue — kept as that venue’s operational, tax, and dispute record. Guest identity fields on the account are anonymised; the ticket may still show the name and phone captured at the time of the order or booking.
- Payment processor records at Peach Payments — retained by the processor as required for card payments. Bite! does not store full card numbers.
We do not keep the account for advertising or analytics after deletion.
Accounts we cannot delete this way
Staff and role accounts (estate portal, kitchen, and similar) cannot be self-deleted. Email support@bigfoot-it.com and an administrator will handle it.
See the Privacy Policy or Support.