Support
Help with the Bite! app, your account, and orders at participating estates.
Contact us
Email support@bigfoot-it.com. We monitor this address and aim to respond within one business day.
Privacy and POPIA requests: privacy@bigfoot-it.com.
Operator: Bigfoot-IT Consulting (Pty) Ltd, South Africa.
Order or booking issues
For food that is late, missing, or incorrect, contact the estate venue shown on the order. Kitchen and host staff handle fulfilment. Bite! support can help if you cannot reach the venue or if the app itself is failing.
Account deletion
You can delete your account in the app (Profile → Delete account) or on the web without installing Bite!. See Delete your Bite! account for steps, what we remove, what we retain, and how long it takes.
Membership and SMS codes
Some estates require a club membership before menus are shown. We send a one-time SMS code to the cellphone on the club membership file, not to an advertising list. If the club record has no cellphone, contact the estate office — we cannot invent a number.
Payments
Card payments are processed by Peach Payments in a secure checkout. Bite! does not store full card numbers. For a failed card charge, try again or choose pay-at-venue where the estate offers it.
Read how we handle personal information in the Privacy Policy. Delete an account at Delete your Bite! account.